Frequently asked questions
Unsure about what Nebula has to offer? We have collected these frequently asked questions to help you navigate your discovery and understanding of Nebula.
Using Nebula
What is Nebula?
Nebula is a cloud service platform tailored for the African market. We offer scalable and secure cloud compute and storage services.
How is Nebula different from AWS, Azure, or GCP?
Nebula focuses on localized data centers and strict compliance with African regulations. We provide tailored pricing models and enable you to pay in local currencies.
What use cases are possible on Nebula?
Common use cases include hosting your websites, deploying your web applications, and storing any kind of structured or unstructured data.
How do I get started with Nebula?
Join the waitlist on our website! Once you have your invite, follow the onboarding guide.
Technical questions
What is your uptime guarantee?
We offer a 99.5% uptime guarantee backed by our SLAs.
Do you have any redundancy measures for your hardware?
Our data center ensures continuous availability even in failure events through redundant power and cooling, multiple power sources, fault-tolerant hardware, and automatic fire detection and suppression.
Do you offer automatic server, storage, or database backup?
No, automatic backup for Nebula resources is not yet available.
What kind of support do you provide?
We have a dedicated Support team and commit to respond to technical issue reports within 24 hours. During the initial launch period, we enable you to request help or ask questions directly by setting up a direct communication channel via Slack or Skype.
Where is my data stored?
Your data is stored in localized data centers across Africa, ensuring compliance with local laws.
What operating systems are supported for NebCompute?
We currently support Ubuntu Linux. Windows and other operating systems are
coming soon!How do I access my server instances and storage buckets?
You can access your server instances through the Nebula Console and via SSH. Learn more about logging into your servers here.
To access your storage, you can use the Console, the NebStore API, and the NebStore SDK.
How do I stop, pause, and restart a server instance?
You can manage every instance you create individually via the Console.
Can I see the status of a server I create on Nebula?
The Console provides accurate status indicators for every instance you create. You get up-to-date incident reports and can respond to system failures or outages in the Console.
What kind of data can I store on Nebula?
You can store any kind of structured or unstructured data, including databases and files.
Pricing and billing
How does Nebula calculate storage costs?
Storage pricing is based on the amount of data stored in your buckets, and the read / write operations that you do when uploading and accessing the data.
Storage Costs
Item Quantity Cost in Naira Data storage every 100 GiB 6660 Read operation per 10000 0.0001 Write operation per 10000 0.0001 Delete operation per 10000 0.0001 Read operations include your users accessing public assets in your buckets. An example for this is a user loading your website that pulls images from a Nebula bucket.
Do you offer discounts?
Yes! We offer discounts to enable and help businesses start using our services.
How do I get more credits?
Contact our sales team or participate in our promotions to access additional credits.
How much can I save on my cloud costs by switching to Nebula?
Savings vary, but our local pricing models typically offer competitive rates compared to global providers.
How do I see my usage and billing?
You can see your usage and billing information for every Nebula resource you use through the Console. Access it directly under the Costs and usage tab for each project in Settings, Projects.
Do you bill in local currencies?
Yes, we offer billing in local currencies to make it easier for African businesses.
What are the pricing models available?
Pricing is based on your usage. Server instance prices are calculated based on the type of instance you create and use over time, per hour. Storage prices are based the cumulative size of objects stored within your instance over time, per month.
Security and compliance
What kind of security levels does Nebula offer for servers, storage, and databases?
Nebula offers full Identity and Access Management through the Nebula Console. This gives you full control over who can access your resources and what actions they can perform.
The Console’s Access manager serves as the central hub for managing user identities, authentication, and authorization across your entire infrastructure. The Access manager enables you to:
- Select appropriate user roles for every user in your organization, with granular permission levels for accessing and managing your resources.
- Audit user activity through detailed logging about every user action on every resource.
How does Nebula ensure security and compliance?
Security and compliance in Nebula’s services and environments are a shared responsibility between Nebula and you, the customer.
In short, we are responsible for the security of the cloud, while you are responsible for security in the cloud. You have full control of the security measures you choose to implement to protect your your own contents and application.
We manage the infrastructure, including the host operating systems, virtualization layers, and physical security of the facilities we use.
This model enables us to reduce your operational burden.
This sounds nice, but what is exactly in the scope of responsibility for Nebula and for me?
For Nebula, this means responsibility for safeguarding the infrastructure that supports all Nebula cloud services, including hardware, software, networking, and physical facilities.
For you, this means responsibility for applications deployed in Nebula’s services.
This includes managing your guest operating systems, their updates and security patches, governing the application software you run on your instances, and controlling access management to any resource that you create.
You are also responsible to train and educate your team in cloud security and the usage of Nebula’s tools.